Refund policy
CYBL HQ for coaches
The first 30 days of CYBL HQ are free, so you can try everything at your own pace.
After your first payment you have 14 days: if you are not satisfied, we refund this first payment in full. Just write to info@cybl.app or use the link in Paddle's email.
Later monthly payments are not refunded. You can cancel at any time with effect from the end of the current month; nothing is charged after that.
Refunds go back to your payment method via our payment partner Paddle, usually within a few days. Your statutory rights remain unaffected.
CYBL Pro and CYBL Elite in the app
In-app subscriptions are bought through Apple's App Store. You request refunds for them directly from Apple at reportaproblem.apple.com. Apple decides under its own rules.
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Last updated: November 2026