CYBL HQ terms
1. Scope
These terms apply to the use of CYBL HQ (hq.cybl.fit) by coaches. The provider is CYBL Group LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA ("we"). CYBL HQ is intended for businesses only, i.e. people working as self-employed coaches or for a company, not for private purposes.
2. Access
You get access on request to info@cybl.app. We approve every coach personally and may decline without giving reasons. Your access is for you only. Sign-in uses a second factor; keep your sign-in details secret.
3. Services
CYBL HQ shows you the data your clients share with you in CYBL FiT and lets you manage plans, notes, coaching packages and payments. Only the client decides what you see and can withdraw sharing at any time. We keep developing HQ and may change features as long as the core (seeing and coaching clients) remains. We do not promise any particular availability.
4. Prices and free period
The price depends on the number of your active clients: up to 10 clients €19.99, up to 25 clients €39.99, up to 50 clients €69.99, up to 100 clients €119.99 per month, plus any applicable taxes. You see the exact amount for your country before you pay. Every tier includes all features. The first 30 days are free. After that, you can coach one client free of charge permanently; we may change this offer with three months' notice. If your number of clients grows beyond a tier, the price of the new tier applies from the next billing period.
5. Payment via Paddle
Payment is handled by our partner Paddle.com Market Ltd. Paddle sells you access to CYBL HQ as a reseller, calculates the taxes for your country and issues your invoice. Paddle's buyer terms also apply to the purchase. The subscription is charged monthly in advance. If a payment fails, we may suspend your access until it is made. Your clients' data is kept in the meantime. When we refund a payment is set out in our refund policy.
6. Term and cancellation
The subscription runs monthly and renews for one month unless you cancel. You can cancel at any time with effect from the end of the current month, via the link in Paddle's emails or by email to info@cybl.app. We may terminate with one month's notice, or immediately in case of serious breaches. After your access ends, we delete the data you created in HQ (notes, plans, packages, payments) after 30 days. You can request it from us before then. The data your clients enter in CYBL FiT themselves stays with the clients.
7. Your obligations as a coach
- You use your clients' data only to coach them and do not pass it on to third parties.
- You treat health data (for example blood values, photos, complaints) confidentially.
- You inform your clients yourself about how you use their data, where the law requires you to.
- You do not make diagnoses based on HQ and refer clients to doctors for health questions.
- You do not distribute your clients' photos or lab reports outside HQ.
8. No medical statements
The hints in HQ ("Does this fit?") compare entries with each other, for example calories and weight trend. They do not medically evaluate blood values and do not replace a medical assessment.
9. Liability
We are liable without limitation for intent and gross negligence and for injury to life, body or health. For slightly negligent breaches of essential obligations, liability is limited to the foreseeable, typical damage, and at most to the amounts you paid for CYBL HQ in the last twelve months. Otherwise, liability for slight negligence is excluded. You are responsible for your own work as a coach.
10. Data protection
For the data you create in HQ about your clients, we act on your behalf. The data processing agreement in section 12 applies, which you accept when your access is activated. For the data clients enter in CYBL FiT themselves, we are the controller (see privacy policy).
11. Changes, governing law, contact
We will notify you of changes to these terms by email at least 30 days in advance. If you do not object, they are deemed accepted; until then you may cancel. These terms are governed by the laws of the State of Wyoming, USA, excluding the UN Convention on Contracts for the International Sale of Goods. Contact: info@cybl.app.
12. Data processing agreement (Art. 28 GDPR)
Parties: you as the coach (controller) and CYBL Group LLC (processor).
Subject and duration: storing and displaying the data you create in CYBL HQ about your clients: notes, plans, coaching packages, payments and messages. For as long as your access exists, plus 30 days.
Data subjects and data: your clients; contact details, workout and plan data, notes, payment details, and possibly health information in notes.
Our obligations:
- We process the data only on your instructions, which you give by using HQ.
- Everyone with access at our end is bound to confidentiality.
- We protect the data with appropriate technical measures: encrypted transfer, sign-in with a second factor, access only to shared data, storage in the EU (Supabase, Ireland).
- Sub-processors: Supabase (database, EU), Cloudflare (delivery), Resend (emails), Expo (notifications). We inform you in advance about new sub-processors; you may object and cancel.
- We support you with requests from your clients (for example access or deletion) and notify you of data breaches without undue delay.
- After the agreement ends, we delete the data after 30 days unless you request it beforehand.
- For transfers to the USA, the European Commission's standard contractual clauses apply and form part of this agreement.
- You may verify compliance; we provide the necessary information on request.
13. Contact
Last updated: November 2026